13.1 — 30-DAY PROGRAM PARTICIPATION GUARANTEE

Our 30-Day Program Participation Guarantee (the “Guarantee”) applies only if your first-ever paid Myfitsociety subscription purchase, across all purchase channels, was made directly through a Myfitsociety website. A previous paid subscription purchase through Apple App Store, Google Play, or another channel makes a later website purchase ineligible for this Guarantee. The Guarantee is available once per customer, including across multiple accounts; renewals, repeat purchases, and re-subscriptions are not eligible. A free trial with no successful payment is not a paid purchase. The Guarantee concerns your participation in the program and satisfaction with your progress; it does not promise a particular amount of weight loss or any specific fitness or health result.

Eligibility

If you are not satisfied with your progress after following your eligible personalized program, you may request a refund under the Guarantee if you meet all of the following conditions:

• You submit your refund request within 30 calendar days after the initial qualifying paid purchase.
• You have followed your personalized program for at least 21 consecutive calendar days within the first 30 days after the purchase. Program-scheduled rest days do not break this period.
• You have completed at least four workouts on four different days per week for three consecutive weeks. Each week is a seven-day period within your qualifying 21-day participation period.
• You provide authentic, reasonable proof of program participation and completed workouts, such as in-app workout and program activity history, relevant screenshots, or screen recordings.
• You state that you are not satisfied with your progress.

You do not need to achieve or fail to achieve a specific weight-loss target to qualify. Before-and-after body photos, measurements, and medical records are not required to request a refund under this Guarantee. We may request reasonably necessary additional proof to verify eligibility if the evidence provided is incomplete; we will not require evidence unrelated to the eligibility conditions.

How to Request

Email [email protected] within the 30-day request period with: (a) a request for the 30-Day Program Participation Guarantee and a statement that you are not satisfied with your progress; (b) information reasonably sufficient to identify the purchase; and (c) evidence of your program participation and workouts as described above. You may use activity history from your account or submit screenshots or similar evidence.

We may request reasonable additional information to verify the purchase or participation requirements. A request submitted within the 30-day period will not become late merely because verification or processing continues afterward.

When we receive a request for a refund under the Guarantee, we will cancel the associated website subscription to stop future automatic renewals. Cancellation does not itself mean the refund request has been approved. If a request is denied, the subscription will remain cancelled and any remaining paid access will generally continue until the end of the paid period, subject to applicable law.

If the refund is approved, we will refund the full amount paid for the qualifying purchase, without deducting refund-processing fees. Premium access associated with that purchase will end immediately upon refund approval.

Refunds are processed through the applicable payment channel or Merchant of Record. The time for funds to reach you may depend on the payment provider or financial institution. Nothing in these terms limits any mandatory statutory refund rights.

13.2 — WHEN THE GUARANTEE DOES NOT APPLY

The Guarantee does not apply where:

• the Guarantee request is submitted more than 30 calendar days after the initial qualifying paid purchase;
• the program-participation or workout requirements were not completed;
• reasonably sufficient, authentic participation or workout evidence is not provided after an appropriate opportunity to supply it;
• evidence is false, manipulated, or materially misleading;
• the payment is a renewal;
• your first-ever paid Myfitsociety subscription was purchased through Apple App Store, Google Play, or another non-website channel;
• the purchase was made through Apple App Store or Google Play, unless expressly stated otherwise;
• no amount was actually paid;
• the purchase has already been refunded; or
• the same qualifying purchase or account has already received the Guarantee benefit.

We may deny or revoke promotional refund benefits in cases of fraud or abuse.

13.3 — CANCELLATION IS NOT A REFUND

Cancelling a subscription stops future renewal. It does not normally refund a payment that has already been successfully charged.

After cancellation, paid access may generally continue until the end of the period already paid for.

Website Subscriptions

Website subscriptions may be cancelled using the account subscription controls or another method provided with the subscription. Where required by applicable law, an online cancellation method will be available without unnecessary barriers.

If you have trouble cancelling, contact [email protected]. We will handle requests submitted through methods we are legally required to accept in accordance with applicable law.

Uninstalling the app or stopping use of Myfitsociety does not by itself cancel a website subscription. Requests submitted through supported or legally required cancellation methods are handled in accordance with applicable law.

For website subscriptions controlled by Myfitsociety, requesting account deletion stops future automatic renewal.

Apple App Store and Google Play

Subscriptions purchased through Apple App Store or Google Play must be managed and cancelled through the applicable platform.

Deleting your Myfitsociety account, uninstalling the app, or contacting Myfitsociety support does not cancel an Apple or Google subscription.

13.4 — PAYMENT FAILURES AND RECOVERY

A payment may fail during an initial purchase, conversion from a free or discounted period, renewal, or another authorized billing event.

If a payment fails, Myfitsociety or the applicable payment provider, Merchant of Record, or billing platform may make additional attempts to collect the unpaid amount using the previously authorized payment method.

For website purchases, paid access may be restricted or suspended while payment remains unsuccessful.

If payment is successfully recovered, paid access may be activated or restored. If recovery is unsuccessful within the applicable recovery period, further attempts may stop and the relevant access or subscription may expire or remain inactive.

A later successful collection of an amount that previously failed is not by itself a duplicate charge.

Temporary access provided before payment successfully settles, including because of a processing delay or technical error, does not by itself waive an unpaid amount that was validly authorized.

Apple, Google, Cleeng, or another billing provider may apply its own payment recovery rules.

13.5 — RENEWALS

Renewal payments are generally non-refundable once successfully charged, except where:

• required by applicable law;
• required by the applicable billing platform or Merchant of Record;
• there is a verified billing error; or
• Myfitsociety expressly agrees otherwise.

Cancelling after a renewal has already been charged does not normally reverse that payment.

13.6 — BILLING ERRORS AND DUPLICATE CHARGES

If you believe you were charged incorrectly or charged more than once for the same amount due, contact [email protected].

We may request transaction details, receipts, screenshots, or other reasonable evidence needed to investigate.

A successful payment recovery is not a duplicate charge merely because an earlier attempt failed or because you previously received a payment-related notification.

If we verify that the same amount due was successfully collected more than once in error, the duplicate amount will be handled in accordance with applicable law and the rules of the relevant payment provider or Merchant of Record.

13.7 — TECHNICAL ISSUES

A technical issue does not automatically create a right to a refund.

If you experience a technical problem, contact [email protected] so we can investigate.

This does not limit any remedy that must be provided under applicable law.

13.8 — APP STORE AND GOOGLE PLAY PURCHASES

Purchases made through Apple App Store or Google Play are subject to the applicable platform’s payment, cancellation, and refund rules.

Refund requests may need to be submitted through the applicable platform.

Myfitsociety will handle any request for which it is responsible in accordance with platform requirements and applicable law.

13.9 — PROMOTIONS, TRIALS, AND VOUCHERS

Free trials, discounts, promotional periods, vouchers, and similar offers may be subject to additional terms.

A free period for which no payment was made has no refundable monetary value.

If a promotional period converts into a paid subscription, any successful payment is subject to these refund terms and the applicable offer terms.

If the payment fails, payment recovery may occur as described above.

13.10 — CHARGEBACKS

If you dispute a payment, we may provide the applicable payment provider, Merchant of Record, card network, financial institution, or billing platform with information reasonably necessary to investigate the transaction.

Fraudulent or abusive use of chargebacks may result in account restrictions under Section 14 of the Terms of Use.

Nothing in this section limits any payment dispute right that cannot legally be waived.

13.11 — CHANGES TO REFUND TERMS

We may update these refund terms from time to time, subject to Section 29 of the Terms of Use.

Changes will generally apply prospectively and will not remove refund or Guarantee rights already validly earned under the terms applicable to the relevant purchase, except where permitted or required by law.

13.12 — CONTACT

For refund requests, billing issues, or questions about this Policy, contact:

Myfitsociety
Jakarta, Indonesia
[email protected]