30 Day Money Back Guarantee And Refund Policy
This Policy applies to purchases of Myfitsociety subscriptions and services.
Except where this Policy, an applicable offer, platform rule, or applicable law provides otherwise, completed payments are final and non-refundable.
Nothing in this Policy limits any consumer right that cannot legally be excluded.
1. 30 DAY MONEY BACK GUARANTEE
Qualifying initial paid subscription purchases made directly through a Myfitsociety website may be eligible for our 30 Day Money Back Guarantee.
The Guarantee applies only to the initial qualifying paid purchase and does not apply to renewal payments unless expressly stated otherwise.
Eligibility
To qualify, you must:
- request the refund within 30 calendar days of the initial qualifying paid purchase;
- follow your personalized program for at least 21 consecutive days within the first 30 days;
- complete at least 4 workouts per week on different days;
- provide sufficient workout evidence, such as screenshots, screen recordings, or workout history; and
- provide a genuine before and after photo.
All submitted information and evidence must be authentic.
How to Request
Email [email protected] within the 30-day period and:
- state that you are requesting the 30 Day Money Back Guarantee;
- provide the required workout evidence; and
- provide your before and after photo.
We may request reasonable additional information to identify the purchase or verify eligibility.
If approved, the refund will be processed through the applicable payment channel or Merchant of Record. Processing time may depend on the payment provider or financial institution.
A refund may terminate remaining access associated with the refunded purchase.
2. WHEN THE GUARANTEE DOES NOT APPLY
The Guarantee does not apply where:
- the request is submitted after 30 calendar days;
- the program or workout requirements were not completed;
- sufficient evidence is not provided;
- evidence is false, manipulated, or materially misleading;
- the payment is a renewal;
- the purchase was made through Apple App Store or Google Play, unless expressly stated otherwise;
- no amount was actually paid;
- the purchase has already been refunded; or
- the same qualifying purchase or account has already received the Guarantee benefit.
We may deny or revoke promotional refund benefits in cases of fraud or abuse.
3. CANCELLATION IS NOT A REFUND
Cancelling a subscription stops future renewal. It does not normally refund a payment that has already been successfully charged.
After cancellation, paid access may generally continue until the end of the period already paid for.
Website Subscriptions
Website subscriptions should normally be cancelled through the subscription management controls available through your account or the cancellation method provided for the subscription.
If you contact support asking to cancel, we may direct you to the available self-service cancellation process.
Sending an email, contacting support, uninstalling the app, or stopping use of Myfitsociety does not by itself cancel a website subscription unless Myfitsociety confirms cancellation or applicable law provides otherwise.
For website subscriptions controlled by Myfitsociety, requesting account deletion stops future automatic renewal.
Apple App Store and Google Play
Subscriptions purchased through Apple App Store or Google Play must be managed and cancelled through the applicable platform.
Deleting your Myfitsociety account, uninstalling the app, or contacting Myfitsociety support does not cancel an Apple or Google subscription.
4. PAYMENT FAILURES AND RECOVERY
A payment may fail during an initial purchase, conversion from a free or discounted period, renewal, or another authorized billing event.
If a payment fails, Myfitsociety or the applicable payment provider, Merchant of Record, or billing platform may make additional attempts to collect the unpaid amount using the previously authorized payment method.
For website purchases, paid access may be restricted or suspended while payment remains unsuccessful.
If payment is successfully recovered, paid access may be activated or restored. If recovery is unsuccessful within the applicable recovery period, further attempts may stop and the relevant access or subscription may expire or remain inactive.
A later successful collection of an amount that previously failed is not by itself a duplicate charge.
Temporary access provided before payment successfully settles, including because of a processing delay or technical error, does not by itself waive an unpaid amount that was validly authorized.
Apple, Google, Cleeng, or another billing provider may apply its own payment recovery rules.
5. RENEWALS
Renewal payments are generally non-refundable once successfully charged, except where:
- required by applicable law;
- required by the applicable billing platform or Merchant of Record;
- there is a verified billing error; or
- Myfitsociety expressly agrees otherwise.
Cancelling after a renewal has already been charged does not normally reverse that payment.
6. BILLING ERRORS AND DUPLICATE CHARGES
If you believe you were charged incorrectly or charged more than once for the same amount due, contact [email protected].
We may request transaction details, receipts, screenshots, or other reasonable evidence needed to investigate.
A successful payment recovery is not a duplicate charge merely because an earlier attempt failed or because you previously received a payment-related notification.
If we verify that the same amount due was successfully collected more than once in error, the duplicate amount will be handled in accordance with applicable law and the rules of the relevant payment provider or Merchant of Record.
7. TECHNICAL ISSUES
A technical issue does not automatically create a right to a refund.
If you experience a technical problem, contact [email protected] so we can investigate.
This does not limit any remedy that must be provided under applicable law.
8. APP STORE AND GOOGLE PLAY PURCHASES
Purchases made through Apple App Store or Google Play are subject to the applicable platform’s payment, cancellation, and refund rules.
Refund requests may need to be submitted through the applicable platform.
Myfitsociety will handle any request for which it is responsible in accordance with platform requirements and applicable law.
9. PROMOTIONS, TRIALS, AND VOUCHERS
Free trials, discounts, promotional periods, vouchers, and similar offers may be subject to additional terms.
A free period for which no payment was made has no refundable monetary value.
If a promotional period converts into a paid subscription, any successful payment is subject to this Policy and the applicable offer terms.
If the payment fails, payment recovery may occur as described above.
10. CHARGEBACKS
If you dispute a payment, we may provide the applicable payment provider, Merchant of Record, card network, financial institution, or billing platform with information reasonably necessary to investigate the transaction.
Fraudulent or abusive use of chargebacks may result in account restrictions under our Terms of Use.
Nothing in this section limits any payment dispute right that cannot legally be waived.
11. CHANGES TO THIS POLICY
We may update this Policy from time to time.
Changes will generally apply prospectively and will not remove refund or Guarantee rights already validly earned under the terms applicable to the relevant purchase, except where permitted or required by law.
12. CONTACT
For refund requests, billing issues, or questions about this Policy, contact:
Myfitsociety
Jakarta, Indonesia
[email protected]