30 DAY MONEY BACK GUARANTEE AND REFUND POLICY

This Guarantee and Refund Policy applies to purchases of Myfitsociety subscriptions and services.

Nothing in this Policy limits any refund, cancellation, withdrawal, or other consumer right that cannot legally be excluded under applicable law.

1. WEBSITE PURCHASES

For purchases made directly through a Myfitsociety website, the applicable price, subscription period, billing frequency, trial or promotional terms, and renewal terms will be shown at checkout.

Payments may be processed by Myfitsociety, a payment provider, or a Merchant of Record acting in connection with the transaction.

Except as provided by this Policy, an applicable offer, or applicable law, completed payments are final and non-refundable.

2. 30 DAY MONEY BACK GUARANTEE

For qualifying initial paid subscription purchases made directly through a Myfitsociety website, you may request a refund under our 30 Day Money Back Guarantee if you genuinely follow your personalized program but do not see or feel results.

The Guarantee applies only to the initial qualifying paid purchase. It does not apply to renewal payments unless expressly stated otherwise.

2.1 Eligibility

To qualify, you must:

• submit your request within 30 calendar days from the date of the initial qualifying paid purchase;
• follow your personalized program for at least 21 consecutive days within the first 30 days;
• complete at least 4 workouts per week on different days during the qualifying period;
• provide screenshots, screen recordings, workout history, or other sufficient information showing your workout activity; and
• provide a genuine before and after photo showing your progress during the relevant period.

The information and evidence you provide must be authentic and must not be materially altered, falsified, or misrepresented.

2.2 How to Request the Guarantee

To request the 30 Day Money Back Guarantee:

1. Email [email protected] within 30 calendar days from your initial qualifying paid purchase.
2. State that you are requesting the 30 Day Money Back Guarantee.
3. Provide the workout evidence described above showing that you completed at least 4 workouts per week on different days and followed the program for at least 21 consecutive days.
4. Include your before and after photo.

We may request reasonable additional information necessary to identify the relevant purchase, verify your eligibility, or review the request.

2.3 Review and Refund

We will review the information provided to determine whether the Guarantee requirements have been satisfied.

If your request is approved, the refund will be processed through the applicable payment channel or Merchant of Record. The time required for funds to appear may depend on the payment provider, Merchant of Record, card issuer, or financial institution.

A refund may result in termination of the remaining paid access associated with the refunded purchase.

Approval of a refund under the Guarantee does not mean that Myfitsociety has determined that the Service was defective or that any particular result was guaranteed.

3. GUARANTEE EXCLUSIONS

The 30 Day Money Back Guarantee does not apply where:

• the request is submitted after the 30-day period;
• the program was not followed for at least 21 consecutive days;
• the required workout frequency was not completed;
• sufficient supporting evidence is not provided;
• submitted evidence is false, manipulated, or materially misleading;
• the payment is a renewal payment;
• the purchase was made through Apple App Store or Google Play, unless expressly stated otherwise;
• no amount was actually paid, including a fully free promotional period;
• the applicable purchase has already been refunded; or
• a Guarantee refund has already been granted for the same qualifying purchase or account.

We may also deny or revoke a promotional refund benefit where we reasonably determine that there has been fraud or abuse, including duplicate accounts, fabricated evidence, repeated attempts to claim the same benefit, or payment abuse.

4. CANCELLATION IS DIFFERENT FROM A REFUND

Cancelling a subscription stops future renewal. It does not ordinarily refund a payment that has already been charged.

Unless otherwise stated, after cancellation you may continue using paid features until the end of the current paid subscription period.

For website subscriptions controlled by Myfitsociety, deleting your Myfitsociety account stops future automatic renewal. Account deletion does not create a right to a refund for amounts already charged.

If your subscription was purchased through the Apple App Store or Google Play, you must manage and cancel the subscription through the applicable Apple or Google account or platform. Myfitsociety does not have access to your Apple or Google account and cannot cancel the subscription through your account on your behalf.

Contacting Myfitsociety support, deleting your Myfitsociety account, uninstalling the app, or simply stopping use of the Service does not cancel an Apple App Store or Google Play subscription.

5. RENEWAL PAYMENTS

Subscription renewals are generally non-refundable once charged, except where:

• required by applicable law;
• required under the rules of the applicable billing platform or Merchant of Record;
• the charge resulted from a verified billing error; or
• Myfitsociety expressly agrees otherwise.

Cancelling after a renewal charge does not ordinarily reverse the renewal payment.

6. TECHNICAL ISSUES

A technical issue does not automatically entitle you to a refund.

If you experience a technical problem, please contact [email protected] so that we can investigate and, where reasonably possible, assist with resolving the issue.

Nothing in this section limits any refund, repair, replacement, or other remedy that must be provided under applicable law.

7. BILLING ERRORS AND DUPLICATE CHARGES

If you believe you were charged incorrectly or charged more than once for the same purchase, contact [email protected].

Please provide enough information for us to identify the transaction. We may request relevant billing or transaction details where reasonably necessary to investigate the issue.

Verified billing errors and duplicate charges will be handled in accordance with applicable law and the rules of the relevant payment provider or Merchant of Record.

8. APPLE APP STORE PURCHASES

Purchases made through the Apple App Store are billed by Apple and are subject to Apple’s applicable payment, cancellation, and refund rules.

Refund requests for Apple App Store purchases generally must be submitted through Apple’s applicable refund process.

Because Myfitsociety does not control Apple’s billing system, we may not be able to directly issue or approve a refund for an Apple App Store transaction.

9. GOOGLE PLAY PURCHASES

Purchases made through Google Play are subject to Google’s applicable payment, cancellation, and refund rules.

Depending on the transaction and applicable Google policies, a refund request may be handled through Google Play or may require involvement from the developer.

Myfitsociety will handle any request we are responsible for in accordance with applicable Google Play requirements and applicable law.

10. CHARGEBACKS AND PAYMENT DISPUTES

Submitting a chargeback or payment dispute does not create additional refund rights beyond those available under this Policy or applicable law.

If a chargeback or payment dispute is filed, we may provide the relevant payment provider, Merchant of Record, card network, or financial institution with reasonably necessary records relating to the transaction, subscription, account, use of the Service, cancellation, refund request, or related communications.

Fraudulent, abusive, or repeated misuse of chargebacks may result in suspension or restriction of an account in accordance with our Terms of Use.

11. PROMOTIONS, TRIALS, AND VOUCHERS

Free trials, promotional periods, discounts, vouchers, and similar offers may be subject to additional terms disclosed with the applicable offer.

A free period for which no payment was made has no refundable monetary value.

If a trial or promotional subscription converts into a paid subscription, any payment charged after the promotional period is subject to this Policy, the applicable offer terms, and the rules of the applicable billing platform or Merchant of Record.

12. CHANGES TO THIS POLICY

We may update this Policy from time to time.

Changes will normally apply prospectively. A change to this Policy will not remove a refund or Guarantee right that a user has already validly earned under the terms applicable to the relevant purchase, except where otherwise permitted or required by law.

13. CONTACT

To request the 30 Day Money Back Guarantee, report a billing issue, or ask a question about this Policy, contact:

Myfitsociety
Jakarta, Indonesia
[email protected]