These Terms of Use (“Terms”) govern your access to and use of the Myfitsociety websites, mobile applications, features, content, subscriptions, and related services collectively referred to as the “Service.”

By creating an account or using the Service, you agree to these Terms and acknowledge our Privacy Policy, which explains how personal information is processed. Our refund terms form part of these Terms under Section 13 and are also available in a separate Refund Policy page for convenient access. Purchases, promotions, vouchers, or features may be subject to additional terms and billing disclosures presented to you before the applicable transaction or feature use. Where applicable law requires separate consent for the processing of personal information, accepting these Terms does not replace that consent.

If you do not agree to these Terms, do not use the Service.

1. ELIGIBILITY

You must be at least 18 years old to create an account, purchase a subscription, or use the Service.

By using the Service, you represent that:

• you are at least 18 years old;
• the information you provide is accurate and current;
• you have the legal capacity to agree to these Terms; and
• your use of the Service does not violate applicable law.

We may refuse, suspend, restrict, or terminate access where these requirements are not satisfied.

2. YOUR ACCOUNT

Some features require a Myfitsociety account.

You are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account.

You must provide accurate information and keep relevant account information, including your email address, current.

You may not:

• create an account using false or misleading information;
• impersonate another person;
• access another person’s account without authorization;
• sell, transfer, or commercially share your account; or
• use multiple accounts to improperly obtain promotional benefits or circumvent restrictions.

Notify us promptly if you believe your account has been accessed without authorization.

3. THE MYFITSOCIETY SERVICE

Myfitsociety may provide features relating to fitness, workouts, nutrition, calories, weight management, body measurements, activity, running, sleep, fasting, menstrual cycle tracking, wellness, community features, artificial intelligence, and other related services.

Features may vary by country, platform, subscription plan, device, or version of the Service.

We may introduce, modify, test, discontinue, or replace features from time to time.

4. HEALTH AND FITNESS DISCLAIMER

The Service provides fitness, exercise, nutrition, wellness, and related information for general informational purposes.

Myfitsociety is not a medical provider, physician, dietitian, therapist, or other licensed healthcare professional, and the Service does not provide medical diagnosis, treatment, or professional medical advice.

Information, recommendations, targets, calculations, programs, and other content provided through the Service are not substitutes for advice from a qualified healthcare professional.

You should consult an appropriate healthcare professional before beginning or materially changing an exercise, nutrition, fasting, weight-management, or wellness program, particularly if you have a medical condition, are pregnant, take medication, have experienced an injury, or otherwise have health concerns.

Stop an activity and seek appropriate medical assistance if you experience pain, dizziness, shortness of breath, fainting, or other concerning symptoms.

Exercise and physical activity involve inherent risks. You remain responsible for determining whether an activity is appropriate for you.

Individual results vary. Myfitsociety does not guarantee any specific amount of weight loss, body composition change, fitness improvement, or other health or wellness result. Any money-back or progress guarantee concerns refund eligibility under its stated conditions and does not promise a particular health or fitness result.

5. AI AND AUTOMATED FEATURES

The Service may use artificial intelligence and automated systems to provide features such as food recognition, estimated nutritional information, body composition estimates, personalized recommendations, calorie or macronutrient targets, fitness recommendations, menstrual cycle predictions, fasting recommendations, or AI-generated responses.

These outputs may be incomplete, inaccurate, or unsuitable for your individual circumstances.

You should use reasonable judgment and should not rely on an AI-generated or automated output as medical advice, diagnosis, treatment, or as the sole basis for an important health decision.

The AI Coach and similar features provide general information and are not human doctors, personal trainers, nutritionists, dietitians, or other licensed professionals.

6. PREMIUM FEATURES AND SUBSCRIPTIONS

Certain features require a paid subscription or other paid access.

Available plans, subscription periods, prices, currencies, introductory offers, and payment methods may vary by country, platform, or user.

Before completing a purchase, the applicable checkout flow will disclose material billing terms, including the price, billing period, and, where applicable, automatic renewal, trial, introductory pricing, or promotional conditions. Material restrictions and eligibility requirements for an advertised money-back guarantee, including the conditions described in Section 13, must also be clearly disclosed before purchase.

Unless expressly identified as a one-time purchase, paid subscriptions are recurring subscriptions and will automatically renew until cancelled.

7. PRICING AND PAYMENT

You agree to pay the amount presented to you at checkout together with any applicable taxes or charges disclosed as part of the transaction.

You authorize Myfitsociety and the applicable payment provider, billing platform, or Merchant of Record to charge the payment method you provide for the purchase and any authorized recurring payments.

Payment methods and payment providers may vary by country.

Your financial institution or payment provider may apply currency conversion fees, foreign transaction fees, or other charges that are outside Myfitsociety’s control.

We may change subscription pricing from time to time. Where required, we will provide applicable notice before a new price applies to a future subscription period.

8. MERCHANT OF RECORD AND PAYMENT PROVIDERS

Payments may be processed by Myfitsociety or through third-party payment providers.

For purchases where Cleeng B.V. acts as the Merchant of Record, Cleeng handles the applicable payment and billing transaction. The Cleeng User Agreement applies to those purchases and is incorporated by reference into these Terms for the relevant transaction.

The identity of the payment provider or Merchant of Record may vary depending on your country, payment method, or purchase channel.

9. PAYMENT FAILURES, PAYMENT RECOVERY, AND ACCOUNT HOLD

A payment may fail during an initial purchase, conversion from a free or discounted period, subscription renewal, or another billing event.

If a payment fails, the applicable payment provider, billing platform, Merchant of Record, or Myfitsociety may make additional attempts to collect the amount using the payment method you previously authorized.

Website Purchases

For purchases made through a Myfitsociety website, unsuccessful payment may result in paid access being restricted or suspended immediately while payment recovery attempts continue.

Myfitsociety does not guarantee continued Premium access while a website payment remains unpaid.

If payment is successfully recovered, paid access may be activated or restored.

If the payment cannot be recovered within the applicable recovery period, further recovery attempts may stop and the relevant subscription or paid access may expire or remain inactive.

If access is temporarily provided before a payment has successfully settled, including because of payment-processing timing, delay, or a technical error, the provision of that access does not by itself waive an amount that was validly authorized and remains unpaid.

App Store and Other Platform Purchases

Apple, Google, or another billing platform may apply its own billing grace period, payment recovery, account hold, retry, or subscription expiration rules.

During a platform-managed grace period, paid features may remain available while the platform attempts to recover payment.

During account hold or another payment-recovery status, paid features may be restricted until payment is successfully recovered.

The applicable billing platform determines the relevant payment recovery process for purchases it bills.

10. FREE TRIALS, INTRODUCTORY OFFERS, AND PROMOTIONS

Myfitsociety may offer free trials, discounted introductory periods, vouchers, promotional pricing, or other limited offers.

Eligibility, duration, promotional price, regular price, and other material conditions will be disclosed with the applicable offer.

Unless expressly stated otherwise, a free trial or discounted introductory period may automatically convert into a regular paid subscription when the promotional period ends.

If it does, you authorize the applicable recurring charge at the regular price and billing frequency disclosed when you accepted the offer unless you cancel before the conversion occurs.

Promotions may be limited to eligible users, accounts, purchases, countries, or promotional periods and may not be combined unless expressly permitted.

Additional terms may apply to specific promotions, including our Pay One Get Two Offer Terms and Voucher Redemption Terms.

11. AUTOMATIC RENEWAL AND BILLING NOTICES

Unless cancelled, recurring subscriptions automatically renew at the price and billing frequency disclosed at checkout or subsequently communicated in accordance with these Terms.

You authorize recurring charges to be processed without requiring separate approval for each billing cycle.

We may process ordinary recurring charges without sending a separate reminder before each renewal.

If you enroll in a free trial, introductory offer, or discounted promotional period, the subscription may automatically convert to a paid subscription at the regular price disclosed at checkout when that period ends unless you cancel beforehand.

We will provide any additional renewal, trial-ending, promotional-conversion, pricing, or similar notices required by applicable law or applicable platform rules.

12. CANCELLATION

You may cancel an automatically renewing subscription to stop future renewal.

Cancellation generally takes effect at the end of the current paid subscription period unless otherwise stated or required by law.

Website Subscriptions

For subscriptions purchased through a Myfitsociety website, you can cancel using the subscription management controls available through your account or another cancellation method presented with the subscription. Where applicable law requires an online cancellation method for a subscription enrolled in online, that method will be provided without unnecessary barriers.

If you have difficulty cancelling, contact [email protected] for assistance. Cancellation requests submitted through a method we are legally required to accept will be handled in accordance with applicable law.

Simply uninstalling the application or stopping use of the Service does not cancel a subscription. Cancellation requests made through a supported or legally required method will be processed in accordance with applicable law.

Once a website subscription has been successfully cancelled, future automatic renewal will stop. You may generally continue using paid features until the end of the period already paid for.

Apple App Store and Google Play

If your subscription is billed through Apple App Store or Google Play, you must manage and cancel that subscription through the applicable Apple or Google account or platform.

Myfitsociety does not have access to your Apple or Google account and cannot cancel a platform subscription through your account on your behalf.

Deleting your Myfitsociety account, contacting Myfitsociety support, uninstalling the application, or stopping use of the Service does not cancel an Apple App Store or Google Play subscription.

13. REFUNDS AND 30 DAY PROGRAM PARTICIPATION GUARANTEE

14. CHARGEBACKS AND PAYMENT DISPUTES

If you believe a payment is incorrect, contact us so that the transaction can be reviewed.

Where a chargeback or payment dispute is filed, we may provide the payment provider, Merchant of Record, card network, financial institution, or relevant platform with information reasonably necessary to investigate or defend the transaction.

We may temporarily restrict paid features while a payment dispute is pending.

Fraudulent, abusive, or repeated misuse of chargebacks, refunds, promotional programs, or payment disputes may result in suspension or restriction of your account.

Nothing in this section limits any payment dispute right that cannot legally be waived.

15. COMMUNITY FEATURES AND USER CONTENT

The Service may allow you to post, upload, send, or share content, including photos, text, comments, progress information, profile information, messages, or other material (“User Content”).

You retain ownership of your User Content.

By submitting User Content to the Service, you grant Myfitsociety a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, transmit, display, and otherwise use that content as reasonably necessary to operate, provide, improve, secure, and administer the Service.

This license does not give Myfitsociety ownership of your User Content.

You represent that you have the rights necessary to submit your User Content and that its use through the Service does not violate applicable law or the rights of another person.

You remain responsible for the User Content you submit.

Separate permission or terms may apply if you voluntarily submit content to be used as a testimonial, success story, advertisement, or other promotional material.

16. COMMUNITY CONDUCT

When using community or communication features, you may not:

• threaten, harass, stalk, intimidate, or abuse another person;
• publish another person’s private information without authorization;
• impersonate another person;
• engage in fraud, scams, or deceptive conduct;
• publish unlawful, infringing, or seriously harmful content;
• send spam or unauthorized commercial communications;
• use community features to facilitate illegal activity; or
• attempt to circumvent moderation, account restrictions, or safety measures.

We may remove content, restrict features, or take account action where reasonably necessary to enforce these Terms, protect users, comply with law, or protect the Service.

Private messages are not intended to be treated as confidential communications with Myfitsociety.

17. CONTENT MODERATION AND REPORTING

Users may report content or conduct they reasonably believe violates these Terms or applicable law through reporting tools or contact methods made available by Myfitsociety.

We may review reported content or conduct using human review and, where deployed, automated tools.

Depending on the circumstances, we may remove or restrict content, limit features, suspend or restrict accounts, or take other reasonable action.

Where required by applicable law, we may provide affected users with information about the reason for a moderation decision and any available review or appeal process.

Reporting content does not guarantee that the content or account will be removed or restricted.

18. COPYRIGHT AND INTELLECTUAL PROPERTY COMPLAINTS

Myfitsociety respects the intellectual property rights of others.

If you believe User Content available through the Service infringes your copyright or other intellectual property rights, you may submit a notice to [email protected] or to another copyright contact published by Myfitsociety.

A notice should include information reasonably sufficient to:

• identify the protected work or right claimed to have been infringed;
• identify the allegedly infringing content and where it appears;
• allow us to contact you;
• explain the basis of your claim; and
• confirm that the information provided is accurate and that you are authorized to act for the rights holder.

We may remove or restrict access to content where appropriate and may notify the affected user.

Users who repeatedly infringe third-party intellectual property rights may have their accounts restricted or terminated where appropriate.

Where applicable, we may maintain additional copyright notice-and-takedown procedures in accordance with relevant law, including the U.S. Digital Millennium Copyright Act.

19. PROHIBITED USE

You may not use the Service to:

• violate applicable law;
• interfere with or disrupt the Service, servers, networks, or security systems;
• introduce malware or malicious code;
• gain unauthorized access to accounts, systems, or data;
• scrape, crawl, extract, harvest, or systematically collect data without authorization;
• reverse engineer the Service except where applicable law expressly permits it;
• circumvent subscription, payment, promotional, geographical, technical, or security restrictions;
• exploit bugs or vulnerabilities for unauthorized benefit;
• commit or facilitate fraud;
• infringe intellectual property or privacy rights;
• manipulate the Service in a manner that imposes an unreasonable burden on our systems; or
• use the Service for a purpose materially inconsistent with its intended use.

We may investigate suspected violations and take reasonable action to protect Myfitsociety, users, payment providers, or third parties.

20. SUSPENSION AND ACCOUNT RESTRICTIONS

We may suspend, restrict, or terminate access to some or all of the Service where we reasonably determine that action is appropriate because of:

• a material violation of these Terms;
• fraud or suspected fraud;
• payment, chargeback, refund, voucher, or promotion abuse;
• unauthorized access, scraping, circumvention, or security abuse;
• harassment, threats, stalking, doxing, or serious abuse of another person;
• serious illegal activity;
• infringement of third-party rights;
• conduct that materially compromises the Service or its users; or
• another material legal, security, or operational risk.

Suspension is separate from account deletion.

A suspended account is not automatically scheduled for deletion solely because it has been suspended.

If you believe an account restriction was made in error, you may request a review through the support contact provided by Myfitsociety.

We may maintain a suspension or restriction while a review is pending.

Where a restriction is permanent, we may retain limited information reasonably necessary to enforce the restriction, prevent fraud or abuse, protect the Service and its users, or establish, exercise, or defend legal claims.

A permanent restriction may prevent the same email address or another relevant identifier from being used to create another account.

If a restriction is later reversed, we may permit the creation or restoration of access as appropriate.

21. ACCOUNT DELETION

You may request deletion of your Myfitsociety account using the available account deletion process.

A deletion request is separate from suspension or restriction.

Where a recovery period is provided, the account may be placed into a pending deletion state for up to 28 days before ordinary account data is permanently deleted or anonymized.

If you restore the account during the applicable recovery period, the deletion request will be cancelled.

For website subscriptions controlled by Myfitsociety, requesting account deletion stops future automatic renewal. Restoration of the account does not automatically restart a website subscription that was stopped because of the deletion request.

If your subscription is billed through Apple App Store or Google Play, you must cancel the platform subscription separately. Deleting your Myfitsociety account does not cancel an Apple or Google subscription.

A suspended or restricted user may still request account deletion. The deletion request does not automatically remove or reverse the underlying restriction.

After account deletion, ordinary account data may no longer be recoverable.

We may retain limited information where reasonably necessary for legal obligations, accounting, tax, payments, refunds, chargebacks, fraud prevention, security, enforcement of account restrictions, dispute resolution, or legal claims, as further described in our Privacy Policy.

22. INTELLECTUAL PROPERTY

The Service, excluding User Content, and all associated software, designs, trademarks, logos, text, graphics, interfaces, databases, and other proprietary materials are owned by or licensed to Myfitsociety and are protected by applicable intellectual property laws.

Subject to these Terms, Myfitsociety grants you a limited, personal, non-exclusive, non-transferable, revocable right to use the Service for your personal, non-commercial use.

No ownership rights are transferred to you.

You may not copy, reproduce, distribute, sell, license, modify, or commercially exploit Myfitsociety intellectual property except with our prior authorization or where applicable law expressly permits it.

23. THIRD-PARTY SERVICES

The Service may interact with or link to third-party services, devices, platforms, payment providers, app stores, fitness services, or other external systems.

Your use of a third-party service may be subject to that third party’s own terms and privacy practices.

Myfitsociety does not control third-party services and is not responsible for their availability, security, content, or independent acts or omissions except to the extent required by law.

Changes or outages affecting third-party systems may affect features of the Service.

24. SERVICE AVAILABILITY AND CHANGES

We aim to provide a reliable Service but do not guarantee uninterrupted or error-free availability.

Maintenance, technical problems, third-party outages, security incidents, product changes, legal requirements, or other circumstances may temporarily affect availability.

We may change, discontinue, restrict, or replace features where reasonably necessary for product, technical, security, legal, or business reasons.

Where a change materially affects a paid service and applicable law requires notice or another remedy, we will comply with those requirements.

25. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, the Service is provided on an “as is” and “as available” basis.

Myfitsociety does not warrant that the Service will always be uninterrupted, error-free, secure, or suitable for every individual or device.

We do not guarantee the accuracy or completeness of automated estimates, user-generated content, third-party information, fitness recommendations, nutrition estimates, AI outputs, or predictions.

Nothing in these Terms excludes any warranty or consumer protection that cannot legally be excluded.

26. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Myfitsociety and its affiliates, directors, officers, employees, agents, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for loss of profits, business, goodwill, or data arising from or relating to the Service.

To the maximum extent permitted by law, Myfitsociety’s aggregate liability arising out of or relating to the Service or these Terms will not exceed the greater of:

1. the amount you paid to Myfitsociety for the Service during the 12 months preceding the event giving rise to the claim; or
2. the equivalent of USD 100.

These limitations do not apply to liability that cannot legally be limited or excluded, including where applicable liability for fraud, fraudulent misrepresentation, or other non-waivable liability.

Nothing in these Terms limits mandatory consumer rights.

27. INDEMNITY

To the extent permitted by applicable law, you agree to indemnify and hold harmless Myfitsociety and its affiliates, officers, directors, employees, and agents from claims, liabilities, damages, losses, and reasonable costs arising from:

• your material violation of these Terms;
• unlawful use of the Service;
• User Content you submit;
• your infringement of another person’s rights; or
• fraud or intentional misconduct by you.

This section does not apply to the extent prohibited by applicable consumer law.

28. ELECTRONIC COMMUNICATIONS

You consent to receive contractual, billing, subscription, security, account, legal, and other Service-related communications electronically.

We may send important communications to the email address associated with your Myfitsociety account and may also provide communications through the Service or another appropriate electronic channel.

You are responsible for keeping your email address current and for reviewing communications sent to that address.

Unless applicable law requires a different method, electronic notice sent to the email address associated with your account may constitute sufficient notice.

Marketing communications are separate from essential transactional or Service-related communications. Where applicable, you may opt out of marketing communications without opting out of communications reasonably necessary to administer your account, purchases, or the Service.

29. CHANGES TO THESE TERMS

We may update these Terms from time to time.

Changes will generally apply prospectively.

If a change is material and applicable law requires advance notice, consent, or another procedure, we will comply with that requirement.

Changes will not retroactively remove rights that you have already validly acquired where applicable law does not permit those rights to be removed.

Your continued use of the Service after updated Terms become effective may constitute acceptance where permitted by law.

30. GOVERNING LAW AND DISPUTES

These Terms are governed by the laws of Indonesia, without regard to conflict-of-law principles.

If a dispute arises, you and Myfitsociety agree to first attempt to resolve the matter informally by providing reasonable written notice describing the issue and requested resolution.

If the dispute cannot be resolved informally, either party may pursue the dispute through a court with lawful jurisdiction.

Nothing in these Terms limits any mandatory consumer protection right, including any right you may have to bring a claim in your country or place of habitual residence where that right cannot legally be waived.

31. GENERAL TERMS

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in effect and the affected provision will be interpreted or limited only to the extent necessary to make it enforceable where permitted by law.

Our failure to enforce a provision does not waive our right to enforce it later.

We may assign or transfer these Terms as part of a restructuring, merger, acquisition, sale, transfer of the Service, or similar transaction, subject to applicable law.

You may not transfer your rights or obligations under these Terms without our prior written consent, except where applicable law provides otherwise.

These Terms, including the refund provisions in Section 13, together with any additional terms expressly applicable to a purchase, promotion, or feature (and any applicable third-party merchant terms disclosed for that purchase), form the contractual agreement governing your use of the Service. Our Privacy Policy is a separate privacy notice and does not replace any consent required under applicable data protection law.

32. CONTACT

If you have questions about these Terms, contact:

Myfitsociety
Jakarta, Indonesia
[email protected]